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Refund Policy

Natural Elements By L prides itself on quality eco-friendly products and excellent customer service.  Unfortunately Due to the current COVID-19 pandemic nationwide we are working at a limited staffing capacity & shipping times are delayed nationwide. We truly value our customers and we are working to get your orders to you as soon as possible. We greatly appreciate your support & patience during this time.

 

Returns

Once your items are in the possession of the shipping carrier you will need to await delivery of the items and return to Natural Elements By L in there original packaging to request a refund. Refunds WILL NOT be issued for orders with a status of : IN TRANSIT. We appreciate your patience during this trying time in our country.


Our return & refund policies have been EXTENDED from 30 to 90 days to account for the delayed shipping times many carriers are experiencing right now. If 90 days have gone by since the date your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return and refund, your item MUST NOT be an on sale item, MUST be unopened and in the same condition it was received it, MUST be in the original packaging.

Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.


Exchanges


We only exchange & replace items if they are defective or damaged. If you need to exchange in item that is defective or damaged for the same item, send us an email at CS@NaturalElementsByL.com and immediately send your item to:

Natural Elements By L, LLC

4704 Ridgeway Ave

Raspeburg Maryland US 21206,  

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase that was sent to you by email included with your return request.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted 

((Any item delivered successfully without defect or damage.)).

There is a 25% restocking fee for all returns of this type.

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition or package, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at CS@NaturalElementsByL.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Natural Elements By L

4704 Ridgeway Ave

Raspeburg, Maryland US 21206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your refunded or exchanged product to reach Natural Elements By L, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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